Moore Threads Service Introduction

Moore Threads provides a good service experience, based on the strong solution integrative capabilities, unified service delivery platform, comprehensive service assurance system, and a professional, high-end technical team. This is furtherly supported by an extensive and responsive service network.

1. 1. Moore Threads maintains a dedicated service team that covers provincial service platforms, establishing and upholding the products' service standards. Make commitments to deliver professional after-sales support.
2. 2. A national service hotline at [400-667-5666] is available from Monday to Sunday, 9:00-21:00 (7*12 hours), ensuring continuous online service support.
3. 3. Moore Threads has a vast technical team, with more than a hundred authorized service agencies and over a thousand of service stations across major cities. Over thousands of in-house and authorized technical service engineers can offer offline service.
4. 4. Moore Threads' R&D, system architecture, software, IC, ecosystem, and product teams consist of world-class GPU experts. The service delivery is empowered by these L2 & L3 advanced technical support teams, enabling rapid response to customer needs and resolve customer issues directly.
5. 5. Moore Threads offers an end-to-end service model that can monitor issue resolving progress and will persistently follow up the unresolved issues. Moore Threads will provide customers with comprehensive and high-quality services.
6. 6. Moore Threads can provide customized service to our customers to make sure they are benefited from the tailored service.

Around GPU, Moore Threads offers professional service on three key levels: product support, value-added services, and comprehensive solutions. With round-the-clock, diverse, and convenient online services, Moore Threads delivers an one-stop service experience to customers.